Viewing Feedback

Introduction.

We’ve spent a lot of time researching the way we share meaningful viewing feedback with you.

This guide will walk you through how our process works so you know what to expect.

The Feedback Process.

Step 1: When a Viewing is Booked

The process begins the moment a viewing is booked. We’ll send an email to the viewers to confirm their booking and encourage them to create a portal to be able to leave feedback easily.

Step 2: On the Viewing

Once the viewing is complete, we immediately ask the viewers for their initial thoughts. What’s more, we’ll share our insights on how we felt the viewing went.

Our experience means we can usually tell how genuine interest is and whether a viewer is seriously considering your property.

We’ll send you the feedback through a WhatsApp message or audio.

Step 3: After the Viewing

We make it clear that they'll receive an email and SMS prompting them to provide further feedback and, if they’re using our app, they’ll also receive a notification to leave their thoughts there.

Step 4: Later the same evening (7 PM)

We send another email giving them one last nudge to share their thoughts.

Most Detailed Feedback.

The most detailed feedback comes directly from our WhatsApp audio or message right after the viewing. We take extra care to capture as much information as possible during this stage, as it's common in the property market for uninterested parties to simply go quiet.

At this point, unless viewers return with further feedback, we consider the feedback process complete.

Why We Don’t “Chase” Feedback.

You’ve already received the detailed feedback we gathered, along with our own thoughts. If the viewer hasn’t provided more feedback or made an offer, it’s likely they’re not the right buyer.

The buyers who successfully move from offer accepted to completion are usually the ones who provide further feedback or make offers proactively.

Questions:

If the viewer has follow-up questions or just genuine feedback, we’ll respond quickly and, of course, share the feedback with you.

Not ready to decide:

Sometimes, viewers tell us they’re not ready to decide and want to book more viewings. If that happens, we’ll schedule to call them to see if they’ve made a decision.

However, if they choose to pass on your property, they often don’t reply or get back in touch with us to share their decision.

Final message from the team.

We do everything possible to collect feedback, but chasing uninterested viewers or forcing responses doesn’t work in the long run. It's important to focus on genuine interest rather than trying to extract forced opinions. If a property is the right fit, buyers are proactive in asking questions, providing feedback, and ultimately making offers—they engage naturally because they're interested in the property.

Think about your own experiences—if you view a property that feels right, do you stay silent for days or do you act?

That sense of urgency and enthusiasm often speaks louder than any prompted feedback.

Thank you for reading.

The Sheldon Bosley Knight Team

Disclaimer

The information in this guide is provided for general information purposes only and does not constitute legal, financial, mortgage, tax, or professional advice.

While we aim to keep the information accurate and up to date, Sheldon Bosley Knight Limited makes no guarantees or warranties regarding its accuracy or completeness.

You should always seek advice from a qualified solicitor, financial adviser, mortgage broker, accountant, or other relevant professional before making any decisions based on this information.

Sheldon Bosley Knight Limited accepts no liability for any loss or damage arising from reliance on this guide.