Privacy Policy & Notice.
Privacy Policy
Last updated: 18 August 2026
This Privacy Policy explains how Andrew Granger & Co Ltd ("Andrew Granger & Co", "we", "us" or "our") collects, uses, stores and protects your personal information when you use our website, enquire about our services or properties, instruct us to provide services, or communicate with us by other means.
We are committed to protecting your privacy and handling your personal information fairly, transparently and securely in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
Who are we?
Andrew Granger & Co is a trading name of Andrew Granger & Co Ltd, company number 09298477.
Our registered office is:
1 Bridge Street
Evesham
Worcestershire
WR11 4SQ
Andrew Granger & Co Ltd is the Data Controller for personal information that we collect and process for our own purposes.
If you have any questions about how we use your personal information or wish to exercise any of your data protection rights, please contact us through the details provided in the How to contact us section below.
What information do we collect about you?
We may collect personal information about you when you:
Register with us for our services.
Use our website.
Enquire about our services or properties that we are marketing.
Request a valuation or other professional service.
Instruct us to act on your behalf.
Complete an online form.
Contact us by telephone, email, post, social media or other communication methods.
Attend an event or communicate with us at an event.
Complete a customer survey or provide feedback.
Subscribe to receive marketing communications.
Interact with our marketing communications, including emails.
Provide information to us as part of a property transaction or other service.
Provide information through a third party, where this is permitted by law.
Provide information that is publicly available, for example through the Land Registry or other public registers.
We may also generate personal information about you in connection with the services we provide or our marketing activities. This may include records of our communications with you, your interactions with our website, and your interactions with our marketing communications, such as whether you have opened an email or accessed a link.
Depending on the service you use or the nature of our relationship with you, the information we collect may include:
Name and title.
Date of birth.
Postal address.
Email address.
Telephone number.
Property information.
Financial information.
Employment information.
Payment information, including bank account details where necessary.
Identification and verification information where required.
Information relating to a property transaction or other service we are providing.
Your communication and marketing preferences.
Information contained within correspondence or other communications with us.
Information about how you use our website and services.
We may also collect technical information when you use our website, including your IP address, browser type, device information, operating system and information about how you interact with our website.
We do not generally seek to collect special category personal information unless this is necessary for a specific purpose and there is an appropriate legal basis for doing so.
How will we use your information?
We may use your personal information for the following purposes:
To provide the services you have asked us to provide, including property sales, lettings, valuations, management, planning, development, surveying and other professional property services.
To administer and manage our relationship with you.
To respond to enquiries and requests.
To communicate with you about a property, service, transaction or instruction.
To arrange viewings, valuations, appointments and other services.
To process payments where applicable.
To carry out identity, fraud prevention and other necessary checks.
To market our services and properties to you where we are legally permitted to do so.
To send you information that we reasonably believe may be relevant to you, based on your preferences, previous interactions with us or our legitimate interests.
To provide general updates about the property market and our services.
To measure the effectiveness of our marketing, including understanding which emails or content you interact with.
To improve our website, services and customer experience.
To analyse website usage and other data.
To maintain accurate and up-to-date records.
To comply with legal, regulatory and professional obligations.
To establish, exercise or defend our legal rights.
Our lawful bases for processing your personal information
We will only process your personal information where we have a valid lawful basis for doing so.
Depending on the circumstances, this may include:
Performance of a contract
We may need to use your personal information to enter into or perform a contract with you, for example when you instruct us to provide estate agency, lettings, valuation, surveying or other professional services.
Legitimate interests
We may process your information where this is necessary for our legitimate interests, provided that those interests are not overridden by your rights and interests.
Our legitimate interests may include:
Providing and improving our services.
Managing our business and customer relationships.
Communicating with existing and prospective customers.
Marketing our services where permitted by law.
Understanding how our website and marketing communications are used.
Maintaining accurate customer records.
Preventing fraud and protecting our business, customers and systems.
Establishing, exercising or defending legal claims.
Where we rely on legitimate interests, we will consider the impact that processing your information may have on you and ensure that your rights are appropriately protected.
Consent
In some circumstances, we may rely on your consent to process your personal information.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.
You can withdraw your consent by contacting us using the details provided below or, where available, by using the unsubscribe or preference-management options provided in our marketing communications.
Legal obligations
We may process your personal information where this is necessary for us to comply with a legal or regulatory obligation, including obligations relating to financial, property, anti-money laundering, fraud prevention, taxation or professional requirements.
Who will see or use your information?
We may share your personal information where this is necessary to provide our services, operate our business, comply with legal obligations or otherwise process your information lawfully.
This may include sharing information with:
Our employees and authorised representatives.
Professional advisers and consultants.
Contractors and service providers who provide services on our behalf.
Technology, website, CRM, marketing and communications providers.
Payment service providers.
Property portals and other platforms where necessary to market a property or provide a service.
Solicitors, mortgage providers, surveyors and other professional advisers involved in a transaction, where appropriate.
Government bodies, regulators, law enforcement agencies or other authorities where we are legally required or permitted to do so.
Other parties where you have asked us to share your information or have otherwise given us permission to do so.
Where we use third-party service providers to process personal information on our behalf, we take appropriate steps to ensure that they process your information securely and only for authorised purposes.
We will not sell your personal information to third parties.
Information received from third parties
We may receive personal information about you from third parties where this is lawful and appropriate.
This may include information from:
Existing customers or clients.
Professional advisers.
Property portals and other property-related services.
Publicly available sources such as the Land Registry and other public registers.
Marketing and data providers.
Other organisations involved in a property transaction or service.
Where we obtain personal information from a third party, we will use it in accordance with applicable data protection legislation and this Privacy Policy.
Marketing
We may contact you with information about our services, properties, property market updates, events and other information that we believe may be of interest to you.
Depending on the circumstances, we may rely on your consent or our legitimate interests to send marketing communications.
You can ask us to stop sending you marketing communications at any time.
You can usually do this by selecting the unsubscribe option included in our marketing emails or by contacting us directly. To remove yourself from postal email communications, please email marketing@sheldonbosleyknight.co.uk or contact your local branch.
If you withdraw consent to marketing, we may retain limited information about your request so that we can ensure that we do not send you further marketing communications.
Your data protection rights
You have a number of rights in relation to your personal information. These rights may apply depending on the circumstances and the lawful basis on which we are processing your information.
You may have the right to:
Be informed about how we use your personal information, which is the purpose of this Privacy Policy.
Access the personal information we hold about you.
Rectify inaccurate or incomplete personal information.
Request erasure of your personal information in certain circumstances.
Request restriction of the processing of your personal information in certain circumstances.
Object to certain processing of your personal information, including direct marketing.
Withdraw consent where we are relying on consent to process your information.
Request data portability in certain circumstances, allowing you to obtain and reuse certain personal information in a structured, commonly used and machine-readable format.
Object to certain forms of automated decision-making or profiling where applicable.
These rights are not absolute and may not apply in every circumstance. For example, we may need to retain certain information where we have a legal or regulatory obligation to do so, or where we need it to establish, exercise or defend legal claims.
Further information about individual data protection rights is available from the Information Commissioner's Office (ICO). Information Commissioner's Office – Individual Rights
How can I request information or exercise my rights?
If you would like to exercise any of your data protection rights, please contact us using the details in the How to contact us section.
If you are requesting access to your personal information, this is known as a Subject Access Request (SAR).
We may need to ask you for information to verify your identity before providing personal information or acting on a request. This is to help protect your information from being disclosed to someone who does not have a right to receive it.
Requests are normally handled without charge. However, in limited circumstances permitted by law, we may charge a reasonable fee or refuse to act on a request where it is manifestly unfounded or excessive.
We will respond to valid requests within the period required by applicable data protection legislation.
Data retention
We will only retain your personal information for as long as is reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors including:
The nature of the information.
The purpose for which it was collected.
Whether we have an ongoing relationship with you.
Our legal, regulatory and professional obligations.
Whether we need the information to establish, exercise or defend legal claims.
Our legitimate business requirements.
Where we no longer need personal information, we will securely delete it or anonymise it where appropriate.
Keeping your information secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
International transfers
Some of our service providers or technology systems may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.
Cookies
Cookies are small text files that are placed on your device when you visit a website.
We use cookies and similar technologies for purposes including:
Helping our website function correctly.
Remembering your preferences.
Improving website security and functionality.
Understanding how visitors use our website.
Analysing website performance.
Improving our content and services.
Supporting our marketing activities where applicable.
Some cookies are essential for the website to operate, while others are used for analytics, functionality or marketing purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie settings or by changing your browser settings.
For more information about the cookies we use and how you can manage them, please see our Cookie Policy.
Other websites
Our website may contain links to other websites operated by third parties.
This Privacy Policy only applies to Andrew Granger & Co's website and services. If you follow a link to another website, you should read that website's own privacy policy before providing any personal information.
We are not responsible for the privacy practices or content of third-party websites.
Automated decision-making and profiling
We do not currently use your personal information to make decisions about you based solely on automated processing where those decisions have legal or similarly significant effects on you.
Where this changes, we will update this Privacy Policy and provide any information required by applicable data protection legislation.
What happens if you do not provide your personal information?
In some circumstances, we may need certain personal information from you in order to provide a service, enter into a contract or comply with our legal or regulatory obligations.
If you do not provide information that is necessary for these purposes, we may be unable to provide certain services or complete certain transactions.
Where the provision of information is optional, we will make this clear to you.
Complaints
If you have concerns about the way we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that we have not handled your personal information in accordance with applicable data protection legislation.
You can find information about making a complaint to the ICO here
Changes to this Privacy Policy
We keep this Privacy Policy under regular review and may update it from time to time to reflect changes to our business, services, technology or applicable laws and regulations.
Any changes will be published on this page.
This Privacy Policy was last updated on 18 August 2026.
How to contact us
If you have any questions about this Privacy Policy, the personal information we hold about you, or wish to exercise any of your data protection rights, please contact us.
Andrew Granger & Co Ltd
1 Bridge Street
Evesham
Worcestershire
WR11 4SQ
Email: info@sheldonbosleyknight.co.uk
Please include "Data Protection Request" in the subject line where you are contacting us to exercise one of your data protection rights.
